Welcome to YourHelp IT.
Your personal IT department for the domestic or small business market.
Welcome to a new way to think about your IT!
YourHelp IT provides friendly, reliable IT support for homes and small businesses in Fleet, Church Crookham, Farnborough, Yateley, Hook, Camberley and the surrounding areas.
With over 30 years’ experience, I offer clear, patient help with laptops, tablets, phones, home office setups, Microsoft 365, cloud services, and switching internet providers.
I visit you at home or in your office, explain everything in plain English, and make sure your technology is secure, runs smoothly, and is easy to use.
YourHelp IT — local, trusted, and here to help you feel confident with your technology.
Harry
When setting up the company, I wanted to give something back to the wider community—something that supported people's dignity and helped them stay abreast of the ever-changing digital landscape. I wanted to provide a service to promote digital inclusion in an engaging and safe space so people could become more comfortable with modern technology.
I am proud to promote digital inclusion with SilverHelp IT.
(Harry is one of the two office rescue cats. His brother is also watching over this webpage.)
What my customers say
Services offered
Over the years I’ve been fortunate to gain experience across a range of areas, and I’m glad to be able to share that support with you. Choose a topic below to explore further.
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Account and password help
Over time, we will accumulate many accounts and passwords (called credentials), and we need to keep them safe. But what if we forget to write down an updated password, or lose the little black book? How do I keep my passwords safe?
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Apps & mobile phones
Apps (short for applications) help us achieve what we are trying to do. Whether you are writing an email, browsing the internet, or checking the weather, you do it on an app.
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Laptops & software support
Laptops are more portable than computers and very convenient. They can be just as powerful as their larger cousins and just as complicated. But what happens when they don’t work the way I expect them to?
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Printers
Printers help us make physical copies of our digital information. Like our computers and phones, we need them to work when we need them. Today, more printers connect to WiFi, so we can print from our phones and tablets, too!
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Training
Sometimes, we all need a little extra help on our digital journey. Whether you’re a complete beginner or want to brush up on specific skills, I can help. I can provide bespoke training to help you feel confident with your technology.
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WiFi
WiFi (and Bluetooth) lets us work without wires and connect our devices almost anywhere. What happens when they stop working or do not connect?
Contact me
Opening hours
Monday - Friday
9am - 6pm
* Out of hours and weekend support upon request
Have a computer problem? No problem!
During our time together, I’ll be open and honest with you, ensuring I understand your needs and share what I have found with you. In my experience, transparency is key to starting any relationship, and this approach helps you make an informed decision about what is right for you.
No more packing up the cables (let’s be honest, we always forget one) along with all your devices to go to a shop where the setup doesn’t have your WiFi or your printer. My business model is to come to you and take away all the stress of getting your IT working again.
Click the button below to see the areas I cover (and everything in between).
I can help with the setup, connection or repair of your:
Computers, Laptops, Mobile Phones, Printers, Tablets, Virus removal or WiFi.
I also provide a service known as a health check, where I can investigate a range of your devices to get an overall picture of their health and offer some advice and a way forward. A health check typically takes around two hours (charged at the hourly rate) but is very much dependent on how many devices there are in your home.
Click the Health Check button for more information.
Domestic Customers (Home users)
My pricing model is transparent and straightforward.
I pride myself on providing corporate grade technology services at a reasonable price, and I have striven to keep them as low as possible. During opening hours, I charge £40 for the first hour. Each subsequent hour is charged at £10.00 per 15 minutes, with no additional call out fees.
Emergency or support outside opening hours may incur additional charges.
Small Business Customers
My pricing model depends on your needs and the complexity of your environment. Please contact me for more information.
Consultancy falls outside this price model. It is generally referred to as professional services and is usually based on specific, more complex types of work.
See below for more information on consultancy work.
Alex
(Alex is Harry’s brother. Although a much larger cat, Alex is quite timid but comes out of his shell when he is hungry - which is most of the time!)
Consultancy
With more than 30 years of experience in the IT industry, I have developed extensive technical expertise and strategic knowledge across a broad range of sectors. My professional background includes delivering IT services and solutions within professional services organisations, financial and legal practices, and government, charitable, and not-for-profit environments.
Drawing upon this experience, I provide independent consultancy, technical guidance, and subject matter expertise to help individuals and organisations make informed technology decisions and achieve practical, cost-effective outcomes.
Consultancy engagements typically focus on specific business or technical requirements, such as policy and framework development, governance reviews, process improvement, compliance considerations, technology assessments, and creating or evaluating operational documentation.
I can also review your home or business technology environment, including network infrastructure, internet connectivity, wireless coverage, security considerations, and overall service performance. My approach is always pragmatic and solutions-focused, ensuring recommendations are proportionate, understandable, and aligned with your objectives.
While no single consultant has every answer, my extensive professional network enables me to access specialist expertise when needed, ensuring you receive the right guidance for even the most complex challenges.
If you would like to discuss a requirement or explore how technology can better support your goals, please get in touch to start the conversation.
Contact me
Opening hours
Monday - Friday
9am - 6pm
* Out of hours and weekend support upon request
FAQ’s
(Frequently Asked Questions)
We all have questions. I aim to keep this page updated with your questions and answers.
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Using the same password across all your accounts and systems may be tempting, but what is tempting to you may be enticing to others.
Having the same password for your computer, email, online banking, and many other accounts does sound convenient, but imagine if you had a key to your home that unlocked the front door, back door, garage, gate, and every door inside. Now imagine the worst: you lose that key.
Good, complex, strong passwords are critical to ensuring your online safety.
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MFA stands for Modern Factor Authentication, which is sometimes called Multifactor Authentication or Two-Factor Authentication (2FA).
MFA is a way to verify the user's identity, and it is more secure than a traditional username and password.
By incorporating MFA with your username and password combination, MFA requires a timed response that is usually sent directly to a device (such as your mobile phone) on your person.
Passcodes are used on a per device basis. For example, to access my email on my phone, I may have verify access by typing a code, or my finger or face. If I use a tablet or computer, the passcode remains unique to that device.
MFA, 2FA and Passcodes are an added layer of security that prevents baddies from gaining access to your accounts if your password is compromised.
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Honesty and transparency are fundamental to any relationship. Why wouldn't we have this with our support company?
I want you to be comfortable knowing my prices and how I charge before we start the work to avoid and surprises.
During our time together, I'll keep you updated on progress not only with time, but also with costs.
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Through a series of free workshops in the local area, we are hoping to help people better understand this everchanging environment and help them protect themselves from being scammed.
The workshop itself is free, but I may need to charge a small amount to offset the cost for renting the facility.
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The name Bluetooth was originally a temporary code name from Intel during a meeting in 1961. The name stuck, and it was later adopted as the official name for the technology. It is named after Harald Bluetooth, a Danish king known for uniting different tribes, as Bluetooth was designed to unite devices through wireless technology.
The logo is two merged "runes," or letters from an ancient, pre-Latin alphabet, Hagall (ᚼ), and Bjarkan (ᛒ), according to the Bluetooth SIG.
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An IT outage happens when an IT service becomes unavailable. For example, an IT outage can affect servers, websites, hardware, or software, that ultimately causes widespread disruptions in services.
For example, a recent global IT outage (19 July 2024) caused by a software update from CrowdStrike affected airlines, banks, and healthcare services worldwide.
Please be aware of scammers who may try and take advantage of the situation, and you by posing to be “someone” from customer care or a legal team offering their support.
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The dark web is a part of the internet that isn’t indexed by search engines and requires special software, like the Tor browser, to access. The dark web allows users and website operators to remain anonymous and untraceable.
While it is often associated with illegal activities, such as the sale of drugs and stolen data, the dark web is not all bad and hosts legitimate uses, like private communication or whistleblowing.
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WPS stands for WiFi Protected Setup.
WPS is a safe, quick and secure way to connect devices to one another. WPS is most commonly seen on WiFi routers.
WPS is a type of WiFi Direct technology and often used with mobile devices such as phones or tablets to print or share data (such as pictures). While Android sticks with this naming convention, Apple calls is AirPrint, AirDrop or ApplePlay.
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Yes. I encourage clients to learn more about the applications (also called apps) available to help them achieve what they want.
I have successfully trained clients on how to use a wide range of apps, from the NHS, My Frimley Health Record (MFHR), and WhatsApp to Microsoft's Word, Excel, Outlook, Maps, and What3Words.
Working together to understand what you want out of the app, at your pace, and how you best learn, together we will achieve what you want out of your technology.
Contact me
How can I help? Fill out some info, and we will get in touch shortly! I can't wait to hear from you!
