FAQ stands for Frequently Asked Questions. FAQs are common online to assist when phrasing questions might be challenging. I hope the questions (and answers) I have put together here help you feel confident about asking me for help.

Using the same password across all your accounts and systems may be tempting, but what is tempting to you may be enticing to others.

Having the same password for your computer, email, online banking, and many other accounts does sound convenient, but imagine if you had a key to your home that unlocked the front door, back door, garage, gate, and every door inside. Now imagine the worst: you lose that key.

Good, complex, strong passwords are critical to ensuring your online safety.

MFA stands for Modern Factor Authentication, which is sometimes called Multifactor Authentication or Two-Factor Authentication (2FA).

MFA is a way to verify the user's identity, and it is more secure than a traditional username and password.

By incorporating MFA with your username and password combination, MFA requires a timed response that is usually sent directly to a device (such as your mobile phone) on your person.

MFA is an added layer of security that prevents baddies from gaining access to your accounts if your password is compromised.

Honesty and transparency are fundamental to any relationship. Why wouldn't we have this with our support company?

I want you to be comfortable knowing my prices and how I charge before we start the work to avoid and surprises.

During our time together, I'll keep you updated on progress not only with time, but also with costs.

Through a series of free workshops in the local area, we are hoping to help people better understand this everchanging environment and help them protect themselves from being scammed.

The workshop itself is free, but I may need to charge a small amount to offset the cost for renting the facility.

The name Bluetooth was originally a temporary code name from Intel during a meeting in 1961. The name stuck, and it was later adopted as the official name for the technology. It is named after Harald Bluetooth, a Danish king known for uniting different tribes, as Bluetooth was designed to unite devices through wireless technology.

The logo is two merged "runes," or letters from an ancient, pre-Latin alphabet, Hagall (ᚼ), and Bjarkan (ᛒ), according to the Bluetooth SIG.

An IT outage happens when an IT service becomes unavailable. For example, an IT outage can affect servers, websites, hardware, or software, that ultimately causes widespread disruptions in services.

For example, a recent global IT outage (19 July 2024) caused by a software update from CrowdStrike affected airlines, banks, and healthcare services worldwide.

Please be aware of scammers who may try and take advantage of the situation, and you by posing to be “someone” from customer care or a legal team offering their support.

The dark web is a part of the internet that isn’t indexed by search engines and requires special software, like the Tor browser, to access. The dark web allows users and website operators to remain anonymous and untraceable.

While it is often associated with illegal activities, such as the sale of drugs and stolen data, the dark web is not all bad and hosts legitimate uses, like private communication or whistleblowing.

WPS stands for WiFi Protected Setup.

WPS is a safe, quick and secure way to connect devices to one another. WPS is most commonly seen on WiFi routers.

WPS is a type of WiFi Direct technology and often used with mobile devices such as phones or tablets to print or share data (such as pictures). While Android sticks with this naming convention, Apple calls is AirPrint, AirDrop or ApplePlay.